Our Policies

Our Policies

At FurbX, we believe in transparency and customer satisfaction. Below are the detailed policies that guide our operations to ensure a seamless and trustworthy shopping experience.

Payment Policies

We offer a variety of secure and convenient payment options, including credit/debit cards, online banking, and digital wallets. All transactions are processed through trusted payment gateways to ensure your information is safe and confidential. Payment must be made in full at the time of purchase, and any additional taxes or fees will be clearly outlined during checkout.

Information Policies

Your privacy is our priority. We collect only the necessary information to process your order and enhance your shopping experience. Personal details are securely stored and never shared with third parties without your consent. Our website uses encryption technology to protect your data, ensuring a safe and secure browsing experience.

Return Policies

We strive for your complete satisfaction. If you’re not happy with your purchase, we offer a hassle-free return policy. Products may be returned within 7 days of delivery, provided they are in their original condition and packaging. Please note that shipping costs for returns are the customer’s responsibility unless the return is due to a defect or error on our part.

Guarantee Policies

All products sold by FurbX come with a quality guarantee. Items in new and refurbished conditions are covered by a limited warranty period specified at the time of purchase. Our Grade A used products undergo thorough testing to ensure they meet high standards. If an issue arises within the warranty period, we will repair, replace, or refund the item based on the terms outlined in the guarantee.

Shipping Policies

We aim to deliver your order promptly and securely. FurbX offers reliable shipping options, including standard and expedited delivery. Orders are typically processed within 1-2 business days and delivered within the timeframe provided at checkout. Shipping costs are calculated based on the destination and order size. Tracking information is provided to keep you updated on your delivery status.

If you have any questions about these policies, please feel free to reach out to us using the Contact Us form on our website. We’re here to help!